Effective Date: 01-06-2026
App Name: HTC User App
Company Name: Hare PVT. LTD.
Contact Email: info@hare.pk
Website: https://hare.pk
HTC User App respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and what choices you have when using our Android mobile application.
By using the HTC User App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use the HTC User App:
Personal Information
We may collect personal information such as:
Full name
Phone number
Email address
Profile information
Account login details
Emergency contact information, where required for safety features
Location Information
To provide ride booking and transportation services, we may collect:
Approximate location
Precise location
Pickup and drop-off location
Live trip location during an active ride
Location data may be collected when the app is open, and where necessary, during an active ride to provide tracking, safety, and ride-related services.
Photos, Videos, Files, and Documents
The app may request access to photos, camera, files, or documents when users need to upload verification documents or profile-related images, such as:
Profile picture
Selfie for verification
National ID or identity document
Other documents required for account verification or service safety
We only use these files for account verification, identity confirmation, safety, and service-related purposes.
Device and App Information
We may collect device-related information such as:
Device model
Operating system version
App version
Device ID or push notification token
Crash logs and diagnostic data
This information helps us improve app performance, fix errors, send notifications, and maintain security.
2. How We Use Your Information
We use the collected information for the following purposes:
To create and manage your user account
To verify your identity
To provide ride booking and transportation services
To connect users with drivers
To show pickup, drop-off, and live trip location
To process ride requests and service updates
To send push notifications, trip alerts, and service messages
To improve app functionality, safety, and user experience
To provide customer support
To prevent fraud, misuse, or unauthorized access
To comply with legal obligations
To send marketing messages, offers, or updates where permitted
3. How We Share Your Information
We may share your information only when necessary to provide our services or comply with legal requirements.
With Drivers
We may share your name, phone number, pickup location, drop-off location, and ride details with drivers to complete your ride request.
With Service Providers
We may share limited data with trusted third-party service providers who help us operate the app, such as:
Hosting providers
Payment processors
SMS or OTP providers
Push notification providers
Analytics and crash reporting tools
Customer support tools
These providers are only allowed to use the information for service-related purposes.
With Emergency Contacts
If the app includes safety or SOS features, your ride details or location may be shared with your emergency contacts when you use these features.
For Legal Reasons
We may share information if required by law, court order, government authority, law enforcement request, or to protect the rights, safety, and security of users, drivers, or HTC.
Aggregated or Anonymous Data
We may share anonymous or aggregated data that does not personally identify you for analytics, reporting, or business improvement purposes.
4. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
Data may be encrypted during transmission where supported. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping your account login details confidential and for preventing unauthorized access to your account.
5. Data Retention
We keep your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Some information may be retained even after account deletion where required for legitimate business, safety, legal, tax, dispute resolution, complaint handling, or unpaid balance purposes.
6. Account Deletion and Data Deletion
You may request deletion of your account and personal data by:
Using the account deletion option inside the app, if available
Contacting us at [Support Email]
After receiving a deletion request, we will delete or anonymize your personal data unless we are required to retain certain information for legal, safety, fraud prevention, dispute resolution, or business record purposes.
7. User Rights and Choices
Depending on your location and applicable law, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Request limitation of data processing
Withdraw consent where processing is based on consent
Opt out of marketing communications
Request a copy of your personal data in a readable format
To exercise these rights, please contact us at [Support Email].
8. Marketing and Notifications
We may send you service-related notifications, trip updates, safety alerts, promotional offers, or marketing messages.
You can manage notifications through your device settings or app settings. You may opt out of marketing emails or messages where an unsubscribe or opt-out option is provided.
Important service messages, such as ride updates, account alerts, and security notifications, may still be sent even if you opt out of marketing messages.
9. Permissions Used by the App
The HTC User App may request the following permissions:
Location Permission
Used for pickup location, drop-off location, live trip tracking, driver matching, and safety features.
Camera Permission
Used to capture profile photos, selfies, identity documents, or verification-related images.
Storage / Photos Permission
Used to upload profile images, verification documents, or other required files.
Notification Permission
Used to send ride updates, booking alerts, OTP messages, service updates, and safety notifications.
Phone Permission
Used where necessary to contact drivers, support, or emergency services.
You can manage these permissions from your device settings. Some app features may not work properly if required permissions are disabled.
10. Children’s Privacy
The HTC User App is not intended for children under the age of 13 or the minimum age required by local law. We do not knowingly collect personal information from children.
If we become aware that we have collected personal data from a child without proper consent, we will take steps to delete such information.
11. Third-Party Links and Services
The app may contain links to third-party websites, payment services, maps, or other external services. We are not responsible for the privacy practices or content of third-party services.
We recommend reviewing the privacy policies of any third-party services you use.
12. Payments
If payments are processed through the app, payment details may be handled by third-party payment processors. We do not store full card details unless clearly stated and legally permitted. Payment providers may collect and process payment information according to their own privacy policies.
13. Safety Features
The HTC User App may include safety features such as SOS, ride sharing, emergency contact sharing, or trip tracking. When you use these features, your ride details, contact information, or location may be shared with emergency contacts, drivers, support teams, or authorities where necessary.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.
We encourage users to review this Privacy Policy regularly. Continued use of the app after changes means you accept the updated Privacy Policy.
15. Contact Us
If you have any questions, complaints, or requests about this Privacy Policy or your personal data, please contact us:
Company Name: Hare PVT. LTD.
Email: info@hare.pk
Website: https://hare.pk